The Baur au Lac has been one of Zurich’s flagship hotels since 1844. It is one of the very few five-star hotels in the world that is still family-run. Marguita Kracht, Andrea Kracht’s daughter, is now the seventh generation to take over the helm - and is turning the restaurant concept on its head. Not everyone likes this break with norms, but the owner family can look back on 180 years of success for a reason